How First Aid Transportation LLC collects, uses, and protects your information.
First Aid Transportation LLC ("First Aid Transportation," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, https://firstaidtransportation.com ("Website"), or interact with us in any other manner.
We may collect the following types of information from you:
When you contact us through our Website, phone, or email, or when you request transportation services, we may collect personal information that you provide, including your full name, date of birth, phone number, email address, pickup and destination addresses, insurance or member identification, appointment details, and any mobility or accessibility needs relevant to providing safe transportation.
When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.
We use your contact information to respond to your inquiries, coordinate and provide non-emergency medical transportation services, send administrative information, and keep you informed about your scheduled trips or our services.
We use the information you provide to schedule trips, dispatch drivers and appropriate vehicles, coordinate with healthcare facilities and your insurance plan where applicable, and confirm and bill for completed trips.
With your consent, we may use your information to send you trip confirmations, reminders, driver arrival notifications, and updates via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.
You are not required to consent to receive text messages from First Aid Transportation LLC as a condition of receiving transportation services.
By providing your phone number and opting in, you consent to receive text messages from First Aid Transportation LLC regarding your inquiry, your scheduled transportation, or our services. Message and data rates may apply. Message frequency may vary. You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. Please note that opting out may limit our ability to communicate with you regarding your scheduled trips or services.
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. We may share your information in the following circumstances:
We may share your information with our service providers who perform services on our behalf, such as scheduling, dispatch, communications, customer service, or technical support. These service providers are contractually obligated to protect your information and use it only for the services they provide.
Where necessary to arrange, authorize, or bill for your transportation, we may share relevant trip information with the healthcare facility you are traveling to or from, or with your health plan, including Medi-Cal, Contra Costa Health Plan (CCHP), or Health Plan of San Mateo (HPSM).
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You may opt out of receiving non-essential communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your scheduled transportation or our ongoing business relationship.
You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
We may send any First Aid Transportation LLC text (SMS) message, either directly or via a third-party agent or authorized service provider, through your communication service provider in order to deliver it to you. You agree that your communication services provider is acting as your agent in this capacity.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through our Website. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information. Where we transport a minor patient, we collect that information from a parent, legal guardian, or authorized healthcare representative.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
First Aid Transportation LLC
1709 International Blvd., Ste. 107
Oakland, CA 94606
Phone: 510-479-7328
Fax: 510-842-8357
See also our SMS Terms of Service.